In his 15 year career in HR & Business Operations with Specialty Retail Brands, Big Box Brands, and Online Brands, Xavier Norton learned how to support businesses to scale quickly. In 2020, he immersed himself in the Financial Services Industry to ensure the suite of Financial Products and Marketing services by Kairos equips clients to accomplish their goals with access to funding. As the CEO & Creative Director at Kairos, he is passionate about Diversity, Equity, and Inclusion and marketing for communities of Entrepreneurs that are underrepresented. In addition, he consults with Business Accelerator Clients to immerse inside of their business, identify areas of improvement to impact time optimization, enhanced client satisfaction, scalability & consistency, strategic insights, and stronger client relationships.
Lead a highly cross-functional team providing remote general and administrative support (hub and spoke model including recruiting, accounting, HR, Program Management, Operations, and more) supporting organizations across 28 countries. Responsible for building, implementing, facilitating and scaling ongoing learning to support, identify, coach and convert individual contributors to transition to manager roles.
Highly collaborative with Senior Leadership including HR Business Partners, Employee Relations Partners, and People Operations to improve cross functional processes/systems with recruiting, compensation, legal, learning & development, diversity, analytics, and business clients. Build, implement, and scale centralized aspects of the bi-annual performance management process to increase efficiencies with more strategic planning, better communications to clearly define scope of roles & responsibilities of individual contributors.
Identify global scaled solutions by analyzing growth in regional businesses, expected headcount, and allocation for individual contributors and contingent workers. Manage key stakeholder and cross-functional partnerships to ensure organizational growth and development, people services are met within SLA, and establish expectations for High
Drive a sales and service culture through identifying digital-first solutions and deep insights to develop integrated services for consumers. Establish infrastructure to scale for the future across all lines of business including pickup, drive up, ship from store, and ship to store functionalities.
Analyze business trends, shopping patterns, key performance indicators, and customer feedback to ensure customer service and experience is prioritized. Manage key stakeholder relationships including Asset Protection, Human Resources, Property Management, and Starbucks to ensure brand standards are executed.
Guide a team of 10-12 District Managers and 110+ stores with total sales revenue of over $330 million. Responsible for Mainline, Factory, and Aerie SBS locations. Actively participated in or directly influenced company SOPs, pilots, field training, and organizational changes developing high performing leaders with low employee turnover.
Accelerated business growth through proper implementation of strategic partnerships with Synchrony Financial to deliver detailed analysis of market reviews, regional business performance, and exceed portfolio performance year over year.
Develop and execute strategies to recruit, hire, and retain top talent through weekly touch bases and monthly action plans. Proven track record to promote internal at all levels of leadership including 1 Regional Asset Protection Business Partner, 4 District Team Leaders, 9 Store Managers, and 16 Assistant Managers. (Michigan, North Carolina, Virginia, Ohio, and South Carolina)
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